TERMS & CONDITIONS

PAYMENT: We accept credit card payment via Visa, Mastercard, and American Express. The full payment is charged when the order is accepted.

PRICING/CURRENCIES: Our pricing is subject to change without notice, as we work with natural materials that may fluctuate in price. All orders are billed in either USD or CAD. Please note that Stamátios cannot be held responsible for any currency changes or exchange rates imposed by credit card carriers and/or financial institutions.

TAX & DUTIES: We ship all orders from our warehouse located in Montreal, Quebec, Canada. Taxes within Canada will be charged based on the shipping location. For international orders, any customs or import duties imposed by the destination country will be the responsibility of the customer. We do not take responsibility for these charges or offer any compensation to cover them. Unfortunately, we cannot provide any information or estimate of these charges beforehand. We recommend contacting your local customs authority for further details.

LEAD TIMES: In-stock items will be shipped within 1-2 weeks of the order being placed. Please expect your package to be delivered during this time frame.

SHIPPING CHARGES: The customer is responsible for assuming the shipping charges, which will vary depending on the item being shipped. The shipping cost will be detailed and provided at the checkout process.

CUSTOMS NOTICE FOR US ORDERS: Please note that under the new USA Canada Free Trade agreement (USMCA), most items valued under $800 US can be imported duty-free to the USA. However, imports to Canada valued over $40 CAD are now subject to duty and taxes. Express shipments valued under $150 CAD can be imported duty-free, but are subject to sales tax.

SHIPPING SERVICE LEVELS: All orders are dispatched from our warehouse located in Montreal, Quebec, Canada. Standard shipping usually takes about 3-5 business days (5-10 business days outside of North America). Please be aware that the transit times provided are estimated and not guaranteed. We will not be held responsible for any expenses or costs arising from delays in shipment or delivery. Additionally, any shipment delays due to customs are not our responsibility.

CARRIER LOSS: If a shipment has not been received, it must be reported within 30 days of the original ship date.

SHIPPING RESTRICTIONS: We ship worldwide, but we do not offer delivery to PO boxes or APO/FPO. We are unable to ship to any country for which there are currently sanctions designated by the Government of Canada.

SHIPPING DAMAGES: Damages caused in transit must be documented and reported within 10 business days of receipt. Original packaging must be retained in order to validate a shipping damage claim.

UNCOLLECTED PACKAGES: We will not be held responsible for uncollected packages nor any associated costs incurred.

RETURN POLICY: If for any reason you are not completely satisfied, please don't hesitate to contact us within 30 days of receipt to discuss your concerns. We will work with you to find a satisfactory resolution. Please note that returned items must be in their original packaging and unused, and return shipping costs are the responsibility of the customer unless the item is damaged or defective.

WARRANTY: We offer a two-year warranty covering mechanical or manufacturing defects, as well as specific warranties for warping, shipping damages, and electrical issues. To make a claim, contact our customer service team with proof of purchase and a detailed description of the issue. Please note that our warranty does not cover damages from misuse or natural wear and tear. To initiate a warranty claim, please contact us and discuss the issue with us.

AUTHENTICITY: Our products represent a key aspect of our brand, which has been carefully developed over the years through dedicated efforts in design, refining our products through feedback, reflection, and iteration. We would like to stress that our designs are protected under federal laws registered with the Canadian Intellectual Property Office. Unauthorized reproduction of our products is strictly prohibited and may lead to legal action. We appreciate your cooperation in respecting our intellectual property rights, and to guarantee authenticity, all of our products are accompanied by an authentication certificate.